Effective date: November 8, 2026
We collect only what we need to print and ship your orders, and we never sell personal information. This Privacy Policy explains what Moreau Sign Co, doing business as Moreau Visual ("Moreau Visual," "we," "us"), of Indiana, Pennsylvania, collects and how we use it.
1. Scope
This policy covers our website (moreauvisual.com), our client portal (Print Shop OS, at app.moreaumoto.com), and our printing, fulfillment and shipping services. It works alongside our Terms of Service and End User License Agreement.
2. Who this applies to
- Clients: artists and businesses who use our services and their Authorized Users.
- Visitors: anyone who browses our websites or contacts us.
- Recipients: our clients' customers, whose shipping details our clients give us to fulfill orders.
3. Our role for recipients' data
When a client sends us a recipient's name and address, we process it on the client's behalf and only to produce and ship that order. The client decides what information to send us and is responsible for its own privacy notice to its customers. Recipients with privacy questions should contact the seller they bought from first; we will help that seller respond.
4. Information we collect
| Category | Examples | Where it comes from |
|---|---|---|
| Account and contact | Name, business name, email, phone, billing and shipping address, login credentials | Clients, when they sign up or contact us |
| Order details | Products, quantities, artwork files, notes, order history, proofs | Clients |
| Recipient shipping details | Recipient name, shipping address, phone or email if needed by the carrier | Clients |
| Payment records | Invoice amounts, payment dates, payer name, last 4 digits of a card or account | Clients and payment processors |
| Communications | Emails, phone calls, quote requests, support messages | Clients and visitors |
| Usage and device data | IP address, browser, device, pages viewed, login times, errors | Collected automatically from our websites and portal |
We do not store full credit card or bank account numbers. Those are handled by our payment processors.
We do not knowingly collect sensitive information such as health data or government ID numbers. Please do not send it to us.
5. How we use information
- Produce, package and ship orders, and provide tracking.
- Run the client portal, including logins, order status and shipping quotes.
- Send quotes, invoices, receipts and order notices, and match payments to invoices.
- Answer questions and provide support.
- Keep our systems secure, prevent fraud, and fix problems.
- Meet legal, tax and accounting obligations.
- Send clients occasional updates about our services. You can opt out at any time.
We never market to recipients or tell them that we produced their order.
6. Who we share it with
We do not sell or rent personal information, and we do not share it for targeted advertising. We share it only with:
| Who | Why | Examples |
|---|---|---|
| Shipping carriers and label services | To create labels, ship and track orders | UPS, USPS, ShipStation, Stamps.com, GlobalPost |
| Payment processors and banks | To take and record payments | PayPal, Wise, Zelle, our bank |
| Accounting software | To invoice and keep records | QuickBooks |
| Email and business software | To communicate and run the business | Microsoft 365 |
| Professional advisors | Legal, tax and accounting advice | Our attorney and accountant |
| Authorities | When required by law, court order, or to protect rights and safety | Courts, law enforcement, customs agencies |
These providers may use the information only to perform their service, under their own privacy policies. If we sell or merge our business, information may transfer to the new owner under this policy.
7. Cookies
Our client portal uses essential cookies to keep you logged in and secure your session. Our public websites may use basic analytics to count visits and see which pages are useful. We do not use advertising or cross-site tracking cookies. You can block cookies in your browser, but the portal will not work without essential cookies.
8. How long we keep it
| Information | Kept for |
|---|---|
| Artwork files | Up to 90 days after the order ships, unless you ask us to keep them longer |
| Recipient shipping details | As long as needed to fulfill, track and resolve issues with the order, then with order records |
| Orders, invoices and payment records | 7 years, for tax and accounting |
| Account and contact details | While your account is active, plus up to 2 years after |
| Server and security logs | Up to 12 months |
9. Security
Our portal and websites use encrypted (HTTPS) connections. Access to client data is limited to staff who need it, and accounts are protected by passwords. Our systems are hosted on servers in the United States and are backed up. No system is perfectly secure; if a breach affects your personal information, we will notify you as required by law.
10. International transfers
We are based in the United States and process all information here. If you or your recipients are outside the U.S., information is transferred to the U.S. and to carriers in the destination country to deliver the order. Customs authorities may require recipient details on shipping forms.
11. Your rights and choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you, and get a copy.
- Correct information that is wrong.
- Delete your information, subject to records we must keep by law.
- Object to or limit certain uses, or withdraw consent.
- Opt out of marketing emails at any time, using the unsubscribe link or by contacting us.
To make a request, email sales@moreauvisual.com. We may need to verify your identity, and we will respond within the time required by law (generally 30 to 45 days). We will not treat you differently for using these rights. Recipients of client orders should contact the seller first; we will forward requests we receive to the right client.
12. Children
Our services are for businesses and adults. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.
13. Changes to this policy
We may update this policy from time to time. We will post the new version with a new effective date, and notify clients through the portal or by email for significant changes.
14. Contact
Moreau Sign Co, doing business as Moreau Visual · 115 Becky Drive, Indiana, PA 15701
Email: sales@moreauvisual.com · Phone: 724-791-7446