Terms of Service

Effective date: November 8, 2026

These Terms of Service ("Terms") govern your use of our website (moreauvisual.com), our client portal (Print Shop OS, at app.moreaumoto.com), and the printing, fulfillment and shipping services we provide. They are a binding agreement between you and Moreau Sign Co, doing business as Moreau Visual ("Moreau Visual," "we," "us"), of Indiana, Pennsylvania.

1. Acceptance

By using our websites, opening an account, or placing an order, you agree to these Terms. Use of the client portal software is also governed by our End User License Agreement (EULA). If you do not agree, do not use our services.

2. Eligibility

Our services are for businesses and individuals at least 18 years old who sell or distribute their own products. If you act for a business, you confirm you can bind it, and "you" includes that business.

3. Accounts

You must give accurate business, billing and contact information and keep it current. You are responsible for all orders placed under your account. We may refuse service, or close an account, at our discretion.

4. Our services

We print products from artwork you supply and ship them directly to you or your customers, unbranded or under your brand ("white label"). Available products, materials, finishes and turnaround times are listed on our website or in quotes and may change.

5. Artwork and files

• You are responsible for the content, spelling, color, size, resolution and bleed of every file you submit.
• We print files as received. We are not required to proof, correct or check files, though we may flag obvious problems.
• Colors vary between screens, materials and print runs. Small differences in color, cut position and size are normal and are not defects.
• Keep your own backups. We may delete files 90 days after an order ships.

6. Your intellectual property

You keep all ownership of your artwork and brand. You grant us a limited, non-exclusive license to use your files only to produce, package and ship your orders. We will not sell, reuse or display your artwork without your written permission.

You confirm you own or are licensed to use everything you submit, and that it does not infringe anyone's copyright, trademark, publicity or other rights.

7. Prohibited content

We may refuse or cancel any order, without liability, if we believe its content:

• Infringes another party's intellectual property, including unlicensed characters, logos or brands.
• Is illegal, obscene, or sexualizes minors.
• Promotes violence, hate, harassment or discrimination.
• Is defamatory, fraudulent or misleading.

We respond to valid infringement notices and may share your contact information with a rights holder where required by law. Repeat infringers will lose access to our services.

8. Orders

An order is accepted when we confirm it or begin production. Once production starts, an order cannot be changed or cancelled. Orders cancelled before production may be charged for any work or materials already used.

9. Pricing and payment

• Prices are in U.S. dollars and are set by your quote, price sheet or the client portal at the time of order.
• Shipping is charged at the rate shown at checkout or on your invoice. Carrier adjustments (address corrections, dimensional weight, surcharges) may be billed after shipment.
• Payment is due as stated on your invoice or account terms. Unless agreed otherwise in writing, payment is due before shipment.
• Unpaid balances may be charged 1.5% per month (or the maximum allowed by law, if lower). We may hold orders while an account is past due.
• You are responsible for applicable sales, use and other taxes, unless you give us a valid resale or exemption certificate.

10. Production and turnaround

Turnaround times are estimates in business days and start once we have an accepted order, print-ready files and payment. Orders received after our daily cutoff count from the next business day. We are not liable for delays caused by file problems, material shortages, equipment failure, carriers or events beyond our control.

11. Proofs

We provide proofs only when requested or included in your order. Your approval of a proof means you accept responsibility for everything shown on it.

12. White label shipping

We ship in plain or client-branded packaging, without Moreau Visual marketing material. Return addresses and packing slips follow your account settings. Carriers, customs forms and tracking systems may still show our shipping origin, and we cannot control what they display.

You are responsible for giving us complete, accurate customer addresses. Packages returned for bad addresses will be reshipped at your cost.

13. Delivery and risk of loss

Delivery dates from carriers are estimates. Title and risk of loss pass to you when the order is handed to the carrier. We will help file carrier claims for lost or damaged packages, but are not liable for carrier loss, damage or delay unless you bought shipping insurance through us.

14. International orders

You or your customer are responsible for all duties, taxes, brokerage and import fees, unless the shipping service selected includes them. You are responsible for knowing whether your products may legally be imported to the destination country. We do not ship to countries or persons restricted by U.S. sanctions or export laws.

15. Defects, reprints and refunds

Because every order is custom, all sales are final except for our errors.

1. Report a defect, damage or wrong item within 14 days of delivery to sales@moreauvisual.com.
2. Include the order number and clear photos of the problem and the packaging.
3. If the problem is our error, we will reprint the affected items or credit or refund their price, at our choice.
4. We are not responsible for errors in your files, color variation within normal tolerances, or items damaged after delivery.

Do not return items unless we ask you to. Unauthorized returns will not be refunded.

16. Confidentiality

We keep your client relationship, artwork, pricing and customer data confidential. We will not contact your customers for marketing or tell them we produced their order. We share customer details only with carriers, payment processors and service providers as needed to fulfill orders, or as required by law.

17. Privacy

We collect business contact, billing and order information, and your customers' shipping details, to provide our services. We do not sell personal information. Our Privacy Policy explains what we collect and how we use it. You are responsible for having a privacy notice that lets you share your customers' details with us for fulfillment.

18. Disclaimer of warranties

EXCEPT AS STATED IN SECTION 15, OUR SERVICES, WEBSITES AND PRODUCTS ARE PROVIDED "AS IS." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. We do not guarantee how printed products will perform outdoors, on particular surfaces, or for any particular length of time.

19. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, SALES, CUSTOMERS OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID FOR THE SPECIFIC ORDER THAT GAVE RISE TO THE CLAIM.

20. Indemnification

You will defend, indemnify and hold harmless Moreau Visual and its owners, employees and contractors from claims, losses and costs (including reasonable attorneys' fees) arising from your artwork or content, your products and how you sell them, your dealings with your customers, or your breach of these Terms. This includes intellectual property claims about artwork you submit.

21. Disputes

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-laws rules. Before filing a claim, each party will try in good faith to resolve the dispute by contacting the other for at least 30 days. Disputes not resolved will be heard only in the state or federal courts serving Indiana County, Pennsylvania. Claims must be brought individually, not as a class action.

22. General terms

• Changes. We may update these Terms by posting a new version on our website. Changes apply to orders placed after the effective date.
• Force majeure. We are not liable for delays caused by events beyond our reasonable control, including weather, power or internet outages, equipment failure, supply shortages and carrier disruptions.
• Independent parties. We are an independent contractor. Nothing creates a partnership, joint venture or agency.
• Assignment. You may not assign these Terms without our written consent.
• Severability and waiver. If any part is unenforceable, the rest stays in effect. Not enforcing a term is not a waiver of it.
• Entire agreement. These Terms, the EULA, and any written quote or agreement signed by both parties are the full agreement. A signed agreement controls if it conflicts with these Terms.

23. Contact

Moreau Sign Co, doing business as Moreau Visual · 115 Becky Drive, Indiana, PA 15701

Email: sales@moreauvisual.com · Phone: 724-791-7446